One thing that I frequently spend quite a bit of time on with new clients is issues with their domain name. If someone needs a domain name, I refer them to Godaddy. Sometimes if they absolutely don’t want to mess with domain registration or if I know that they won’t keep the registration current, I will manage it for them and just bill them later.
While many web development companies resell domain registration along with hosting and web design, that is just not something that I have wanted to delve into for two main reasons. First, we are just talking about a margin of a couple of dollars a year and unless you are doing a high volume, it’s just not worth it.
The second reason, and the most important one, is that when someone buys a service through me, they expect me to be able to fix it if they have a problem. If there is an issue with their web site, I can handle it. If it is a problem with their hosting or email, I can make sure that it is fixed.
However if I resold domain registrations and someone let their domain name expire or had their domain unlocked and the nameservers were transferred, there is literally nothing I can do about it. The last thing I want to do is put my company in a situation where a client has an expectation that I can fix their problem and my hands are tied. Those couple of dollars a year (see above) just aren’t worth it.
I have written post after post about this, but I can’t say strongly enough how important it is for you to protect your business domain name. If you had a phone number for years and it had been in all your advertising and your clients had it in their phone directories, what do you think would happen if suddenly one day that phone number started directing calls to a competitor? What do you think that would do to your business?
That is exactly what can happen if you let your domain name expire or lose control of your domain.
Here again are a few tips for protecting your domain name:
Keep Your Contact Information Current
The registrant information on file at your registrar should ALWAYS be kept current and make sure emails from your registrar don’t get sent to your SPAM filter. Every registrar will send you reminder emails 60 to 90 days before the domain expires.
Keep Your Domain Locked
Your domain registrar should have a feature to “lock” your domain name to prevent transfers. If it is unlocked and someone submits a transfer request, you will have to deny that request or it will automatically be transferred. If you aren’t paying attention to emails related to your domain name or if your email isn’t current, you will have a big problem on your hands.
This should be a standard feature, you shouldn’t have to pay extra for it.
Keep your Domain Registration Independent from Your Hosting
You should never get into a situation where your domain registration is tied into your hosting. Some registrars, like Godaddy and Network Solutions, do also offer hosting; however, one isn’t conditional on the other. For example with Godaddy, you can register a domain, add hosting to it, and then if you later wanted to cancel the hosting you would still have the domain and be able to use it on another hosting account. (This article explains the basics of a web site and how domains, hosting, and web pages work together.)
You should be able to direct your domain name to point to any hosting service, and if you can’t then run.
I have spent hours over the past week trying to help someone who had signed up for a new hosting service with another company. That new company not only transferred the web site files, but also their domain names to a new registrar. Normally that wouldn’t be an issue, except for that the registrar it was transferred to is a wholesaler and the only way the site owner can manage the domain name is through the hosting AND the hosting company only allows the domain to be pointed to their own hosting service . . . essentially locking the site owner into their hosting unless they switch registrars once again. Which brings me to the next point . . .
Plan Any Domain Registrar Changes Carefully
If you plan to switch registrars, (say for example, from DirectNic to Godaddy), make sure that transfer is absolutely what you want to do. If you switch registrars or change the registrant information, you can’t switch again for 60 days. When I bought a domain from an auction on SnapNames, I couldn’t transfer it over to my GoDaddy account for 60 days. In the situation I mentioned above, the site owner is literally stuck on hosting where his site won’t function because the hosting service that the domain management is tied into won’t allow a change of nameservers and he can’t change to a registrar that would allow him that capability for another 60 days.
Never EVER Let Your Domain Expire
Let me repeat that.
Never, EVER let your domain expire.
This is a big, BIG deal. Some people think that if you let your domain expire that you can just go back and reregister it. NO. That is not the case . . . as in a great big NO.
If you let your domain expire, this is what happens. Most registrars will give you a grace period, it’s different for each one, maybe 5 days to a week. During the grace period, you may experience an interruption in your domain direction but you can renew as you normally would.However, there have been a couple of times that I have had an eye on a domain name and the registrar put it into expired status immediately.
After that grace period, it will go into a redemption period. This time frame varies by registrar. During the redemption period, you can still renew or “redeem” your domain name; however, it will cost you a redemption fee in addition to your renewal fee to do so. The amount varies by registrar, I’ve heard between $75 to $150.
After the redemption period, the domain goes into “pending delete” status. At that point, you can’t get it back prior to the domain dropping and it will sit there until the domain is deleted from the registry record.
Once the domain registration “drops,” it will become available and there is an entire industry around picking up dropped domains. Trust me, it is highly unlikely that you as an individual will be able to beat a domainer in reregistering a dropped domain that has any search engine credibility at all.
What will most likely happen is that the domain will be picked up by one of these companies and held. They will either make their money back by putting up Adsense sites on the domain and getting money from the click throughs from visitors coming to find you, or they will sell the domain back to you at a premium. At the point, you will have to pay whatever they ask to get it back.
So again . . . don’t let your domain expire.
Yes, they are cheap and because of that many people don’t place much importance on them. However, your business’s domain name has much greater value than the $10 a year it takes to keep the registration current. The longer you have that domain and the more prominence you build in the search engines, the greater that value becomes.
Don’t lose that value in one fell swoop over carelessness.
Nice insight with # 5. I never thought that will be the effect of letting your domain expire. Actually, I’m expecting that it would be simple as whenever you wishes to come back, you’ll be paying the same amount.
I usually do tips no 2, 3 and no 5 on every domain I have. Thanks for the tips
Carla,
Excellent tips! I just have one question for you.
With domain names being so cheap, I purchased many domain names that are very similar to the domain names I am using. As you are aware this is a common practice, even buying frequently misspelled words is common practice. Are these domain names of any value to the Industry that is picking up dropped domains?
Thank you,
Mark
Hi Mark,
That’s a good question. I think that it can be if businesses are aware of this phenomenon.
its really a very good post and a valuable information in this post thanks for sharing such an amazing tips i am new to this site and i liked it very much its a good site and i hope i will carry on with this site in the future as well thanks!
Great advice. I had a client lose an extremely important domain name not long ago. Someone bought it out from under her and they held it for “ransom” by offering to sell it back for $10K. It took months of negotiating before we recovered it at a reasonable rate.
Take Carla’s advice! No one wants to go through this, especially with a domain you’ve worked long and hard to develop.
@Matt,
Ouch, that had to hurt.
great advice. I would add that you register your domain name for at least 10 years, that way it is untouch for the next 10 years. Also, this helps with seo
I think UGG Australia had an issue with domain names before. There was this company called Uggs and Rugs who sued UGG Australia for putting a trademark on the word “uggs”. Uggs are the generic name for any sheepskin boots in Australia and giving one company exclusive use of the word was completely unfair to the industry. The trademark was eventually removed in Australia but in retaliation, UGG Australia bought the domain name for Uggs and Rugs, including the mispelt names and all.
Thanks for some very helpful advice i have bought several domain names and too be honest im havent been following best practise so thanks for bringing it too my attention before it too late
If you care about your clients, do not refer them to goddady. There are other registrars better and cheaper than Goddady. Period.
Sorry, I don’t agree. I like that I can call their customer service and talk to a native, English speaking person within 5 minutes. On more than one occasion, they have helped me sort out domain issues for clients that weren’t even registered through them. You can always find a discount code for Godaddy, even without their discount club. Namecheap is only a dollar less at regular price and Godaddy is cheaper with a discount code.
Also, I’ve never seen Godaddy do domain kiting, and I can’t say the same for other big registrars.
I don’t like Godaddy hosting.
Godaddy coupon update. Several of the regular Godaddy.com coupon codes have just changed. Here’s the new promo codes that are just released. These coupons will be working at Godaddy. .COM Domain Names or Manual Renewals for just $7.49 – Use Go Daddy coupons ZINE10, GOO3, or OK9. 25% discount on orders of $100+ – Use Godaddy coupon OK25. 30% Discount when you buy any com domain – Use Go Daddy coupon code OK30. $12.99 SSL Certificates – Use Godaddy.com coupons GOOSSL, OKSSL, or ZINESSL. Host Plan Promo Code – 20% Off Hosting – Use Godaddy promo codes OK20H, ZINE20H1 or GOO20H. 10% off any size order – Use Godaddy coupons OK7, GOO1 or ZINE8. $5 Off $30 or More – Use Go Daddy coupon codes GOO2 or ZINE9. 20% Off Any order of $50 or more – Use Godaddy coupon OK8.
Who would you recommend is the best/cheapest hosting provider?
GDI,
I personally prefer Hostgator. They are very reliable and have great customer support. Their pricing is competitive, but they aren’t the cheapest. I have several clients that have hosted with 1 and 1. Other than modifying sites on their servers, I don’t have personal experience with them.
Legacy Marketing does offer hosting, but only to clients that we have either developed their site or maintain it. We aren’t into bulk hosting.
I prefer JustHost Hosting. Never had any problems there.
But indeed, one of my domains expired and I did not notice it right away. What happened was exactly what you described in your post. So that poor day I finally lost my precious domain…